Your invoice shows what you're paying for, the period it covers and when it's due. Here's what each part means.
Invoice Number and Dates
- Invoice number: a unique number for that invoice. Quote it if you contact us about a payment
- Invoice date: when the invoice was created
- Due date: when payment needs to be made
Items
Each line shows:
- The service, for example a hosting plan or domain renewal
- The period it covers, such as 1 month or 1 year
- The domain the service is for
- The price for that item
Totals
- Sub Total: the total before GST
- GST: 10% Australian GST
- Credit: any account credit applied to the invoice
- Total: the amount to pay
Status
- Unpaid: waiting for payment
- Paid: payment received, thank you
- Overdue: the due date has passed and the invoice still needs paying
- Cancelled: no payment needed
Viewing Your Invoices
- Log in to https://secure.aisweb.com.au
- Click Billing, then My Invoices
- Click an invoice to view it or download a PDF
Paying Your Invoice
You can pay by credit or debit card, or by bank transfer. See How to Pay an Invoice.
Questions About a Charge?
Contact our accounts team and quote the invoice number.
