We want you to be happy with AISweb. Here's how refunds and cancellations work.
30-Day Money-Back Guarantee
All new hosting plans come with a 30-day money-back guarantee. If you're not happy within the first 30 days, we'll refund your hosting fees, no questions asked.
What's Covered
- Web hosting plans (all levels)
- Email hosting packages
- First-time customers only
What's Not Covered
- Domain name registrations, which can't be refunded
- Setup fees or custom work
- Third-party software or licences
- Renewals (only first purchases are covered)
How to Ask for a Refund
- Log in to https://secure.aisweb.com.au
- Click Open Ticket in the top menu
- Choose the Accounts department
- Ask for a refund. Telling us why is optional, but it helps us improve
- We'll process your request within 2 to 3 business days
Cancelling a Service
You can cancel any service at any time. There are two options.
Cancel at the End of the Billing Period
Your service keeps working until it's paid up to, then stops and doesn't renew. This is the best choice for most people.
Cancel Immediately
Your service is removed straight away. Your website, email and files will be deleted, so make sure you've downloaded a backup first.
How to Cancel
- Log in to the Client Area
- Click Services, then My Services
- Click the service you want to cancel
- Click Request Cancellation
- Choose Immediate or End of Billing Period, add a reason, and confirm
Cancelling hosting doesn't cancel your domain. Domains renew separately, and you can turn off auto-renew under Domains > My Domains. See How to Renew Your Domain.
Questions?
Contact our accounts team. We're happy to help.
