The AISweb Client Area is where you manage everything about your account: your services, domains, invoices and support tickets.
Step 1: Go to the Client Area
You can get to the Client Area in any of these ways:
- Go straight to https://secure.aisweb.com.au
- Click Client Area on the AISweb website
- Use the link in your welcome email
Step 2: Enter Your Login Details
- Enter the email address you signed up with
- Enter your password
- Click Login
Logging In for the First Time
- Look for the "Welcome to AISweb" email we sent when you signed up
- Your email address is your username
- Use the password you chose when you signed up
- If you never set a password, use the Forgot Password? link to create one
Forgotten Your Password?
- Click Forgot Password? on the login page
- Enter the email address on your account
- Open the reset email we send you and click the link
- Choose a new, strong password
- Log in with your new password
If the reset email doesn't arrive within a few minutes, check your spam or junk folder.
What You Can Do in the Client Area
- View your services: see all your hosting, domains and add-ons
- Pay and download invoices: see your full billing history
- Open support tickets: get help from our team
- Log in to cPanel: one click from your hosting service, no separate password needed
- Order new services: register domains, upgrade hosting or add extras
- Update your details: change your contact information and password
- Read announcements: news and scheduled maintenance
Client Area vs cPanel
- Client Area: your account, billing and support
- cPanel: your website, email accounts and hosting tools
You can open cPanel from the Client Area by clicking your hosting service and choosing Log in to cPanel. See How to Log In to cPanel.
Keeping Your Account Secure
- Use a strong password you don't use anywhere else
- Never share your login details
- Log out when you're on a shared or public computer
- Keep your contact email address up to date so you get our notices
Trouble Logging In?
- Wrong password: use Forgot Password? to reset it
- Account not found: check you're using the email address you signed up with
- Account suspended: check for overdue invoices, or contact us
- Page not loading properly: clear your browser's cache and cookies, or try another browser
The Client Area works on phones and tablets too, so you can manage your account on the go.
If you still can't get in, contact our support team. We're here 24/7.
