How to Set Up Email on Your Phone or Tablet Print

This guide shows you how to add your AISweb email account to an iPhone, iPad or Android device.

What You'll Need

• Email address: your full email address, for example you@yourdomain.com.au
• Password: your email account password
• Incoming server (IMAP): mail.yourdomain.com.au, port 993, SSL/TLS
• Outgoing server (SMTP): mail.yourdomain.com.au, port 465, SSL/TLS

Replace yourdomain.com.au with your own domain.

iPhone or iPad

1. Open Settings
2. Tap Apps, then Mail (on older versions, tap Mail directly)
3. Tap Mail Accounts, then Add Account
4. Tap Other, then Add Mail Account
5. Enter your name, email address, password and a description, then tap Next
6. Make sure IMAP is selected at the top
7. Under Incoming Mail Server, enter:
   • Host Name: mail.yourdomain.com.au
   • User Name: your full email address
   • Password: your email password
8. Under Outgoing Mail Server, enter the same host name, user name and password
9. Tap Next and wait while your details are checked
10. Make sure Mail is turned on and tap Save

Android (Gmail App)

1. Open the Gmail app
2. Tap your profile picture, then Add another account
3. Choose Other
4. Enter your email address and tap Next
5. Choose Personal (IMAP)
6. Enter your password and tap Next
7. For the incoming server, enter:
   • Username: your full email address
   • Server: mail.yourdomain.com.au
   • Port: 993
   • Security type: SSL/TLS
8. Tap Next
9. For the outgoing server, enter:
   • Require sign-in: on
   • Username: your full email address
   • SMTP server: mail.yourdomain.com.au
   • Port: 465
   • Security type: SSL/TLS
10. Tap Next, choose your sync options, then give the account a name and tap Next

Other Android email apps work the same way. Look for an option to add an IMAP account.

Troubleshooting

• Check your email address and password are right. Log in to webmail to test them
• Make sure you used mail. followed by your own domain, not the word "yourdomain"
• Double-check the port numbers and security type
• If sending fails on port 465, try port 587 with STARTTLS
• Make sure your phone has an internet connection

Still having trouble? Contact our support team. We're here 24/7.