How to Set Up Email in Outlook - Knowledgebase

This guide shows you how to add your AISweb email account to Outlook on Windows or Mac.

What You'll Need

Replace yourdomain.com.au with your own domain.

Mail client settings in cPanel, showing mail.yourdomain.com.au with IMAP port 993 and SMTP port 465

Open Outlook
Go to Settings (the gear icon) > Accounts > Email accounts, then click Add account. On a Mac, go to Outlook > Settings > Accounts and click +
Enter your email address and click Continue
If Outlook can't set it up automatically, choose IMAP
Enter your password
Click Show more or Advanced settings and enter:
- IMAP incoming server: mail.yourdomain.com.au, port 993, SSL/TLS
- SMTP outgoing server: mail.yourdomain.com.au, port 465, SSL/TLS
- SMTP username and password: the same as your email address and password
Click Continue or Add account

Open Outlook and click File > Add Account
Enter your email address, click Advanced options, tick Let me set up my account manually, and click Connect
Choose IMAP
Enter the settings:
- Incoming mail: server mail.yourdomain.com.au, port 993, encryption SSL/TLS
- Outgoing mail: server mail.yourdomain.com.au, port 465, encryption SSL/TLS
Click Next, enter your password, and click Connect
Click Done

Keeps asking for your password: check it by logging in to webmail. If it's wrong, reset it in cPanel, then enter the new one in Outlook
Can't send email: check the outgoing server is set to port 465 with SSL/TLS, and that authentication uses your full email address. If 465 is blocked, try port 587 with STARTTLS
Certificate warning: make sure the server name is mail. followed by your own domain. If the warning keeps coming up, contact us
Folders don't match webmail: in Outlook, right-click the account and choose Update Folder List, or check you chose IMAP rather than POP

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